FAQ

Stub-e bridges the gap between the convenience of digital ticketing and the stories fans want to remember by providing a new souvenir for the digital age with a commemorative ticket to their gameday experience. It’s the original sports memento. Made better.

No, these are commemorative tickets ONLY, they do not grant you entrance into the game.  To avoid confusion in the market place, all commemorative tickets are printed and mailed out after the conclusion of that game.

No, all fans can buy a Stub-e commemorative ticket.  We all share the same sporting experience, whether it is watching the game at a bar with friends, tailgating but never getting into the stadium, or just wanting to add to your collection.  Every fan has a story they want to remember about the game and Stub-e offers that to all fans.

You put your section, row, and seat location in the fields before you order your ticket. Everyone needs to put in a seat location to complete their order, even if you did not attend the game. You can copy your seat location from your digital ticket or put in a significant number that is personal to you.

Each Stub-e commemorative ticket has a limited sales window after the conclusion of the game in which you can purchase. Once that games sales window expires, that game will never be available to purchase a commemorative ticket again. Stub-e only does a one-print run of that game’s commemorative ticket. This makes each commemorative ticket a limited edition print as each ticket is numbered, with the total amount printed based on how many fans order for that game.

Right now, we do not offer past games. We hope to offer this in the future.  We want to hear from the fans, so tell us what games you would want that you did not have.

We are working on getting more Stub-e commemorative tickets for your favorite team.  Tell us which teams you want a Stub-e commemorative ticket and we can notify you when your team is available. Click here to tell us.

The Stub-e commemorative ticket for your game is printed and shipped once the sales window has closed.  This is so we can add the final score and stats to the back of your Stub-e. We ship via USPS First Class and Priority Mail.

Stub-e accepts returns and exchanges on non-personalized merchandise. Contact us within 14 days of delivery and must ship items back within 30 days of delivery.

Since each Stub-e commemorative ticket is customized to each order, we do not offer refunds on any Stub-e commemorative tickets, unless damaged or defective.  We will not reship or refund items that were lost in the mail.

Right now only US shipping is available through USPS. Please reach out at our Contact page and we can work with you on your order.

We work with PayPal to accept major credit cards

Once an order has been placed, shipping/billing information cannot be edited.

If you need to cancel/edit your Stub-e commemorative ticket order, please send us a note on our Contact page and we will do our best to accommodate your request.