FAQ

FAQ

For general questions or business inquiries, please email info@stub-e.com.

What is Stub-e?

Stub-e bridges the gap between the convenience of digital ticketing and the stories fans want to remember by providing a new souvenir for the digital age with a commemorative ticket to their gameday experience. It’s the original sports memento. Made better.

How does Stub-e work?

Stub-e designs commemorative tickets as a new keepsake for fans that only have digital ticketing. Each commemorative ticket is customized to the fans gameday experience, with personalized seat location and a game recap on the back of the ticket. Each Stub-e has a limited sales window after the game to purchase a commemorative ticket. Once the sales window is closed, Stub-e does a one-print run with each ticket numbered based on how many fans order and are mailed to the fans home.

Are these real tickets that can get me in the game?

No, these are commemorative tickets ONLY, they do not grant you entrance into the game.  To avoid confusion in the market place, all commemorative tickets are printed and mailed out after the conclusion of that game.

Do I have to be at the game to get a Stub-e commemorative ticket?

No, all fans can buy a Stub-e commemorative ticket.  We all share the same sporting experience, whether it is watching the game at a bar with friends, tailgating but never getting into the stadium, or just wanting to add to your collection.  Every fan has a story they want to remember about the game and Stub-e offers that to all fans.

Where do I put my seat location for my order?

You put your section, row, and seat location in the fields before you order your ticket. Everyone needs to put in a seat location to complete their order, even if you did not attend the game. You can copy your seat location from your digital ticket or put in a significant number that is personal to you.

Why is there a limited time to buy the Stub-e commemorative ticket for my game?

Each Stub-e commemorative ticket has a limited sales window after the conclusion of the game in which you can purchase. Once that games sales window expires, that game will never be available to purchase a commemorative ticket again. Stub-e only does a one-print run of that game’s commemorative ticket. This makes each commemorative ticket a limited edition print as each ticket is numbered, with the total amount printed based on how many fans order for that game.

Can I get a Stub-e commemorative ticket for a past game I attended?

Right now, we do not offer past games. We hope to offer this in the future.  We want to hear from the fans, so tell us what games you would want that you did not have.

Where is my team’s Stub-e commemorative ticket?

We are working on getting more Stub-e commemorative tickets for your favorite team.  Tell us which teams you want a Stub-e commemorative ticket and we can notify you when your team is available. Click here to tell us.

When do I get my Stub-e commemorative ticket?

The Stub-e commemorative ticket for your game is printed and shipped once the sales window has closed.  This is so we can add the final score and stats to the back of your Stub-e. We ship via USPS First Class and Priority Mail.

What is your return and refund policy?

Stub-e accepts returns and exchanges on non-personalized merchandise. Contact us within 14 days of delivery and must ship items back within 30 days of delivery.

Since each Stub-e commemorative ticket is customized to each order, we do not offer refunds on any Stub-e commemorative tickets, unless damaged or defective.  We will not reship or refund items that were lost in the mail.

Do you offer international shipping?

Right now only US shipping is available through USPS. Please reach out at our Contact page and we can work with you on your order.

What payment options do I have?

We work with PayPal to accept major credit cards

Can I change the shipping/billings address on my order?

Once an order has been placed, shipping/billing information cannot be edited.

How do I cancel/change my order?

If you need to cancel/edit your Stub-e commemorative ticket order, please send us a note on our Contact page and we will do our best to accommodate your request.

News

Stub-e Brings Back Ticket Stubs in Partnership with Ohio State

The Original Souvenir. Made Better. September 10, 2021 Fans are back in the stands and Stub-e is excited to celebrate this moment with the original souvenir. With its first collegiate partnership, Stub-e is partnering with The Ohio State Buckeyes to offer their fans [...]

Stub-e Adds Augmented Reality to Tickets

February 2, 2020 Old school, meet new school. Stub-e and Ingster Experiential Marketing (www.ingsterexperiential.com) teamed up to showcase augmented reality on all Stub-e commemorative tickets. Fans will be able to scan their Stub-e ticket with any smartphone camera to activate the experience. This [...]

The Death of Paper Tickets and the Stories They Leave Behind

Sports Illustrated | September 12, 2019 | Steve Rushin Feeling nostalgic about the imminent demise of the now antiquated paper ticket? QR not alone... John Burns held season tickets to Xavier basketball games for more than 40 years, in three different Cincinnati [...]

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